Q. How
does buzzmeeh work?
Buzzmeeh is a mobile repair service provider
which fixes your mobile phone issues without any hassle. Simply book a service
at www.buzzmeeh.com, our technician will come to your doorstep to fix your
phone. If you have any queries or concerns, write to us at support@buzzmeeh.com
and we will be happy to help!
Q.
What are your working hours?
For booking, we are available 24x7. We try our
best to be as responsive as possible. In case you don’t manage to reach us on
our helpline, please write to us at support@buzzmeeh.com. We’ll get back to you
real soon!
Q. Is
there any hidden cost?
We firmly believe in fair and transparent
pricing. Our prices are showcased on our website. All charges mentioned are
inclusive of all taxes. There are no hidden costs at all. You will only be
charged as quoted!
Q. Do
you use originally manufactured screens or locally available alternatives?
Only high-quality spares qualify our testing and
grading process. Further, only a device manufacturer’s authorized service
provider can claim their parts as original. Buzzmeeh uses high-end top-quality
parts for any repair service. The functionality and sensitivity of the parts
are at par with their original counterparts. Moreover, we also provide a
post-repair warranty on our different spare parts.
Q. How
long will the onsite repair take?
The entire process takes about 30-60 minutes
approximately as your phone is handled by trained and efficient professional
technicians, you can relax while it is being repaired. We will ensure
everything is done perfectly!
Q. How
long will the repair take for pick up cases?
The cases where buzzmeeh has to take your phone
to lab/workshop to diagnose the issue and accordingly we'll inform you what the
issue is and what is the resolution of the issue, estimated time as per
issue/fault, and estimated cost associated with it. After your approval, we
initiate the resolution to the issue.
Q. Where will the repair take place?
The repair will take place at your preferred
location, be it your home/office or any nearby cafe. We just need a place to
sit and process the repair.
Q.
What if i change my mind after i have scheduled an appointment?
It wouldn’t be an issue as you can reschedule
your booking anytime. Please let us know your preferred time and location
before 1 hour of your scheduled time and we will reschedule your repair request
accordingly. In the unlikely event that you wish to cancel the request, you
have to pay the visit charges of Rs.299 (it happens)
Q.
After the screen/spare parts are replaced, if I don’t like the screen will you
return my money?
We use the best quality screens and spare parts
and hence it is unlikely that you will feel the need to change it. Our
technician will show and let you use the new screen or spare part before the
final replacement happens. However, if you still don’t like it, we will not
proceed with the screen or spare part replacement and won’t charge you a penny.
Also, in case you face any display issues post the screen replacement, or
mobile phone working issue after replacement of a spare part, we offer a
6-month warranty.
Q. When
and how can i make the payment?
You can either pay online via debit card or
credit card or bank imps transfers, wallets, and upi transfers. You can also
pay in cash or online when the screen or spare part is replaced. When you are
paying at the time booking appointment you can avail of discount as per offers
available.
Q. How
can I contact buzzmeeh?
You can send us your queries at
support@buzzmeeh.com, or call us on +91-8010969696 between 10:00 to 7:00 Monday
to Sunday, to get your queries sorted out. Secondly, you can also visit buzzmeeh.com
and post a query via the contact us section.
Q. Is there any warranty from buzzmeeh
for the repairs?
Yes, buzzmeeh provides a 30-day to 180-day
warranty, for the parts replaced. The warranty covers defects not owing to
subsequent physical & water damages by the customer and relating to the
parts that have been replaced only.
Q.
Where is your repair canter
Unlike regular repair shops where you need to
travel to them, we will come to your doorstep. However, for picked-up cases, we
do have certified labs located at multiple locations.
Q. How much time will buzzmeeh take to
resolve my query?
Our team generally resolves an issue within 24
hours to 10 days. You will get acknowledged and our team will close your
queries as soon as possible.
Q. My
coupon doesn't work! What should i do?
Coupons are generally created for a specific
region or product. Please check the following, before applying a coupon for
your product.
Q. Have you selected the device
correctly?
If this doesn't work, you can send us a query
via our contact us section, chat or you can send an email at info@buzzmeeh.com.
Q. How can i claim my warranty?
You can claim the warranty by writing to us at
info@buzzmeeh.com with the service details and the invoice delivered to you at
the time of repair. If you need any further assistance, please connect via chat
or write to us at info@buzzmeeh.com.
Q.
What does a 6-month warranty cover?
Warranty is not applicable under the below
conditions.
We do not cover any kind of accidental damage
and our warranty stands null and void in all such related cases. Direct damage
or damages caused as a consequence of accidents will not be covered under the
warranty.
Subsequent mishandling that causes the frame to
bend, twist or crack will not be entertained.
1. Any kind of display issue will not be
consider in warranty and warranty not valid.
2. If you don’t hand over the non-working mobile
part to the buzzmeeh technician, the warranty will be valid only for 3 months.
3. In case other components of the mobile are
damaged, and the phone refuses to turn on and perform all the tasks it is
supposed to do.
4. If the phone is left partially working,
following an unsuccessful repair attempt at home or by any other vendor.
5. In case a phone model is known to have a
particular manufacturing/performance issue that impairs the functioning of the
screen.
6. In case the mobile’s frame is damaged.
7. In case the mobile is jail-broken.
8. If the internal hardware is tampered with,
especially through a self-repair attempt.
9. The warranty will not cover phones that have
been damaged negligently and intentionally.
10. It is also not applicable to devices that
have been repaired or tampered with before, by anyone else other than buzzmeeh.
11. The warranty is valid only for the specific
device repaired and the original customer. It is not transferable across
devices or if the device is sold or handed over to another individual
12. Warranty on battery is not valid in case of
excessive charging, battery swell, overnight charging or use of non-oem
charging cable/adapters
13. Subsequent mishandling which causes the
frame to bend, twist or crack will not be entertained.
14. Subsequent mishandling with the screen such
as hard press may initiate discolouring or lining on the display.
15. Internal damage, flickering, blank screen,
black spot, colourful spot, colour spread, visible horizontal and vertical
lines visible in the display.
16. Software issues unrelated to the repair
17. New damages unrelated to the original repair
Please
Note: the warranty is valid
only for the specific device repaired and the original customer. It is not
transferable across devices or if the device is sold or handed over to another
individual.
Q. Is
there any other discount or what is the best price?
Please avail of the coupons listed on our
website and our social media platforms
Q. Can
a warranty be claimed from a different location?
Yes
Q. Can
you repair my phone if i send the same using a courier?
Yes, the same can be repaired. However, the
courier cost needs to be borne by the customer only.