Question 1

How does Buzzmeeh work?

Accepted Answer

Buzzmeeh is a mobile repair service provider which fixes your mobile phone issues without any hassle. Simply book a service at www.Buzzmeeh.com, Our technician will come to your doorstep to fix your phone. If you have any queries or concerns, write to us at support@Buzzmeeh.com and we will be happy to help!

Question 2

What are your working hours?

Accepted Answer

For booking, we are available 24x7. We try our best to be as responsive as possible. In case you don’t manage to reach us on our helpline, please write to us at support@Buzzmeeh.com. We’ll get back to you real soon!

Question 3

Is there any hidden cost?

Accepted Answer

We firmly believe in fair and transparent pricing. Our prices are showcased on our website. All charges mentioned are inclusive of all taxes. There are no hidden costs at all. You will only be charged as quoted!

Question 4

Do you use originally manufactured screens or locally available alternatives?

Accepted Answer

Only high-quality spares qualify our testing and grading process. Further, only a device manufacturer’s authorized service provider can claim their parts as original. Buzzmeeh uses high-end top-quality parts for any repair service. The functionality and sensitivity of the parts are at par with their original counterparts. Moreover, we also provide a post-repair warranty on our different spare parts.

Question 5

How long will the onsite repair take?

Accepted Answer

The entire process takes about 30-60 minutes approximately as your phone is handled by trained and efficient professional technicians, you can relax while it is being repaired. We will ensure everything is done perfectly!

Question 6

How long will the repair take for Pick up cases?

Accepted Answer

The cases where Buzzmeeh has to take your phone to lab/workshop to diagnose the issue and accordingly we'll inform you what the issue is and what is the resolution of the issue, estimated time as per issue/fault, and estimated cost associated with it. After your approval, we initiate the resolution to the issue.

Question 7

Where will the repair take place?

Accepted Answer

The repair will take place at your preferred location, be it your home/office or any nearby Cafe. We just need a place to sit and process the repair.

Question 8

What if I change my mind after I have scheduled an appointment?

Accepted Answer

It wouldn’t be an issue as you can reschedule your booking anytime. Please let us know your preferred time and location before 1 hour of your scheduled time and we will reschedule your repair request accordingly. In the unlikely event that you wish to cancel the request, you have to pay the visit charges of Rs.199 (it happens).

Question 9

After the screen/spare parts are replaced, if I don’t like the screen will you return my money?

Accepted Answer

We use the best quality screens and spare parts and hence it is unlikely that you will feel the need to change it. Our technician will show and let you use the new screen or spare part before the final replacement happens. However, if you still don’t like it, we will not proceed with the screen or spare part replacement and won’t charge you a penny. Also, in case you face any display issues post the screen replacement, or mobile phone working issue after replacement of a spare part, we offer a 6-month warranty.

Question 10

When and how can I make the payment?

Accepted Answer

You can either pay online via debit card or credit card or Bank IMPS Transfers, wallets, and UPI transfers. You can also pay in cash or online when the screen or spare part is replaced. When you are paying at the time booking appointment you can avail of discount as per offers available.

Question 11

How can I contact Buzzmeeh?

Accepted Answer

You can send us your queries at support@buzzmeeh.com, or call us on +91-8010969696 between 10:00 to 6:30 Monday to Friday, to get your queries sorted out. Secondly, you can also visit Buzzmeeh.com and post a query via the contact us section.

Question 12

Is there any warranty from Buzzmeeh for the repairs?

Accepted Answer

Yes, Buzzmeeh provides a 30-day to 180-day warranty, for the parts replaced. The warranty covers defects not owing to subsequent physical & water damages by the customer and relating to the parts that have been replaced only.

Question 13

Where is your repair center

Accepted Answer

Unlike regular repair shops where you need to travel to them, we will come to your doorstep. However, for picked-up cases, we do have certified labs located at multiple locations.

Question 14

How much time will Buzzmeeh take to resolve my query?

Accepted Answer

Our team generally resolves an issue within 24 hours to 72 hours. You will get acknowledged and our team will close your queries as soon as possible.

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